Wellness Spa Assistant Manager: Lead Shifts

The NOW; Rancho Cucamonga (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Vision insurance

Job summary

The NOW Massage Rancho Cucamonga is seeking an Assistant Manager to help lead a new boutique and deliver exceptional guest experiences. This hands-on role involves coaching the team, managing front desk operations, and driving sales while maintaining the brand standards.

You’ll work with the General Manager to train staff, manage shifts, and ensure smooth daily operations in a welcoming, customer-focused environment.

Qualifications

• 2+ years of experience in hospitality, wellness, retail, fitness, or a similar guest-focused business.
• Previous shift lead, supervisory, or assistant management experience preferred.
• Membership sales or wellness industry experience is a plus.

Responsibilities

• Lead daily shifts, support opening and closing procedures, and keep the team organized and focused.
• Work at the front desk, assisting with reservations, guest check-in and checkout, phone inquiries, and membership sales.
• Coach Experience Guides on hospitality, memberships, service enhancements, retail sales, and front desk procedures.
• Support the General Manager with recruiting, onboarding, and training team members.
• Address guest and member concerns with care and professionalism, escalating issues when appropriate.

Skills

Hospitality experience

Shift leadership

Guest service

Sales mindset

Job description

The NOW Massage Rancho Cucamonga is seeking an Assistant Manager to help lead a new boutique and deliver exceptional guest experiences. This hands-on role involves coaching the team, managing front desk operations, and driving sales while maintaining the brand standards.

You’ll work with the General Manager to train staff, manage shifts, and ensure smooth daily operations in a welcoming, customer-focused environment.