Assistant Manager

The NOW Rancho Cucamonga; Rancho Cucamonga (CA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Vision insurance

Job summary

The NOW Massage Rancho Cucamonga is hiring an Assistant Manager to oversee daily operations, coach team members, and drive sales through exceptional guest service. This hands-on role involves leading front-desk activities, coordinating training, and ensuring smooth shift leadership while upholding The NOW’s Brand Truths.

A welcoming, team-focused leadership style is essential. You will partner with the General Manager to create a relaxing, guest-centric environment, manage reservations,

Qualifications

• 2+ years of experience in hospitality, wellness, retail, fitness, or a similar guest-focused business.
• Previous shift lead, supervisory, or assistant management experience preferred.
• Membership sales or wellness industry experience is a plus.

Responsibilities

• Lead daily shifts, support opening and closing procedures, and keep the team organized and focused.
• Work at the front desk, assisting with reservations, guest check-in and checkout, phone inquiries, and membership sales.
• Coach Experience Guides on hospitality, memberships, service enhancements, retail sales, and front desk procedures.
• Support the General Manager with recruiting, onboarding, and training team members.
• Address guest and member concerns with care and professionalism, escalating issues when appropriate.
• Help coordinate shift coverage and communicate scheduling needs to the General Manager.
• Assist with inventory, supply ordering, and other routine administrative tasks.
• Maintain boutique standards for cleanliness, presentation, and safety.
• Communicate team needs and performance concerns to the General Manager and follow through on assigned priorities.

Skills

Hospitality/retail experience

Shift lead / supervisory experience

Membership sales experience

Job description

Benefits

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Vision insurance

Assistant Manager — The NOW Massage Rancho Cucamonga

We’re Coming to Rancho Cucamonga!

The NOW Massage is bringing its signature massage experience to Rancho Cucamonga, and we’re looking for an Assistant Manager to help bring our new boutique to life. This is an opportunity to help build a team, create a welcoming environment, and introduce our community to a space designed to relax, recharge, and reconnect.

Schedule / Expected Work Hours

• Flexible availability, including evenings, weekends, and holidays.
• Availability for opening and closing shifts.

Job Summary

The Assistant Manager partners with the General Manager to keep daily operations running smoothly, support the team, and deliver an exceptional guest and member experience.

This is a hands-on role for someone who enjoys connecting with people, coaching others, and driving sales through thoughtful service. You’ll work alongside our Experience Guides at the front desk while helping with training, shift leadership, and operational follow-through. As manager on duty when assigned, you’ll lead by example and bring The NOW’s Brand Truths to life.

Responsibilities

• Lead daily shifts, support opening and closing procedures, and keep the team organized and focused.
• Work at the front desk, assisting with reservations, guest check-in and checkout, phone inquiries, and membership sales.
• Coach Experience Guides on hospitality, memberships, service enhancements, retail sales, and front desk procedures.
• Support the General Manager with recruiting, onboarding, and training team members.
• Address guest and member concerns with care and professionalism, escalating issues when appropriate.
• Help coordinate shift coverage and communicate scheduling needs to the General Manager.
• Assist with inventory, supply ordering, and other routine administrative tasks.
• Maintain boutique standards for cleanliness, presentation, and safety.
• Communicate team needs and performance concerns to the General Manager and follow through on assigned priorities.

Qualifications

• 2+ years of experience in hospitality, wellness, retail, fitness, or a similar guest-focused business.
• Previous shift lead, supervisory, or assistant management experience preferred.
• Membership sales or wellness industry experience is a plus.
• Comfortable working toward sales goals and coaching others to succeed.
• Strong communication, organization, and follow-through.
• A warm, professional approach to guest service and team leadership.
• Willingness to work alongside the team in a busy, hands-on environment.

About The NOW

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. We offer high-quality, customizable massage services in a calming environment inspired by destinations around the world.

Our Brand Truths

LIVE IN THE NOW

Be present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Create a circle of warmth and compassion, from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Create an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Communicate openly and transparently with our team and guests.