Boutique Operations Leader — Open-Store & Guest Experience

The NOW Rochester Hills; Rochester Hills (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free Monthly Massage

Cell Phone Stipend

Bonus based on performance

Paid time off

Wellness resources

Job summary

The NOW Massage Rochester Hills is opening a new boutique, and we’re seeking a hands-on Assistant General Manager to help lead the launch. You will assist in hiring, training, and establishing daily routines to ensure a superb guest experience from day one.

As a locally owned business expanding across Metro Detroit, you will coach the front desk and massage therapist teams, drive membership and sales growth, and partner with ownership to create a welcoming environment and smooth daily operations

Qualifications

• Two or more years of leadership or management experience preferred, ideally in a guest-focused service business.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Help prepare the new boutique for opening, including hiring, training, and establishing daily routines.
• Help oversee daily operations, including opening, closing, cleanliness, inventory, and brand standards.
• Coach and support the team, help address attendance and performance concerns, and assist with ongoing hiring and training.
• Assist with team scheduling and address day-to-day staffing needs.
• Deliver an exceptional guest experience, resolve concerns, and strengthen member relationships.
• Help drive memberships, retention, rebooking, and sales through team coaching and performance tracking.
• Support administrative tasks, local promotions, and community partnerships.

Skills

Leadership

Communication

Organization

Problem-solving

Sales-oriented

Job description

The NOW Massage Rochester Hills is opening a new boutique, and we’re seeking a hands-on Assistant General Manager to help lead the launch. You will assist in hiring, training, and establishing daily routines to ensure a superb guest experience from day one.

As a locally owned business expanding across Metro Detroit, you will coach the front desk and massage therapist teams, drive membership and sales growth, and partner with ownership to create a welcoming environment and smooth daily operations