Wellness Sales & Guest Experience Associate

Elements Massage; Parker (CO); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Bonuses based on monthly conversions

Complimentary monthly massage

401k, PTO

Free monthly massages

Job summary

Elements Massage Denver West is seeking a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for every client. You will inform clients about the Wellness Program, enroll members, and be the friendly face of hospitality both in-studio and on the phone.

The role emphasizes listening to clients, following a proven sales process, and delivering painless, accurate paperwork and payments while collaborating with managers and massage therapists to keep

Qualifications

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.

Responsibilities

• Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassel membership plan
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
• Assist with administrative duties as assigned

Skills

Sales experience

Customer service

Listening skills

Communication

Retail environment

Membership selling

Education

High school or equivalent

Job description

Elements Massage Denver West is seeking a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for every client. You will inform clients about the Wellness Program, enroll members, and be the friendly face of hospitality both in-studio and on the phone.

The role emphasizes listening to clients, following a proven sales process, and delivering painless, accurate paperwork and payments while collaborating with managers and massage therapists to keep