Wellness Membership Sales & Guest Experience Associate

Elements Massage; Ridgefield (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Bonuses based on monthly conversion

Complimentary monthly massage or facia

Job summary

Elements Massage Ridgefield is seeking a Wellness Sales Associate / Customer Service Associate to create an exceptional massage and facial experience for every client who walks in. You will inform clients about the Wellness Program, enroll members, and be the welcoming voice both in-studio and on the phone.

The role emphasizes listening, hospitality, and teamwork with therapists and staff to ensure clients feel valued and cared for during every visit.

Qualifications

• Applicant must be at least 21 years of age.
• Must be able to complete a minimum of 15/hr per week including nights and/or weekend shifts.
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer service in a spa-like environment is preferred; hospitality and execution emphasized.
• Familiarity with modern office tools and scheduling/payments software.

Responsibilities

• Inform clients about the Elements Massage Wellness Program and its benefits.
• Follow the proven sales process to enroll clients into the Wellness Program.
• Be the first and final face of hospitality, on the phone or in-studio.
• Ensure client paperwork and payment process is brief, painless, and accurate.
• Collaborate with Manager, Massage Therapists and Estheticians to center clients in the experience.

Skills

Sales experience

Customer service

Communication skills

Wellness program knowledge

Job description

Elements Massage Ridgefield is seeking a Wellness Sales Associate / Customer Service Associate to create an exceptional massage and facial experience for every client who walks in. You will inform clients about the Wellness Program, enroll members, and be the welcoming voice both in-studio and on the phone.

The role emphasizes listening, hospitality, and teamwork with therapists and staff to ensure clients feel valued and cared for during every visit.