Wellness Membership Sales & Guest Experience Lead

Elements Massage; Titicus (CT); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Complimentary monthly massage or facia

Bonuses based on monthly conversions

Job summary

Elements Massage Ridgefield is seeking an engaging Wellness Sales Associate / Customer Service Associate to create an exceptional massage and facial experience for every client.

Role emphasizes informing clients about the Wellness Program, guiding them through enrollment, and delivering hospitality with smooth paperwork and payments. Team collaboration with therapists and estheticians is essential.

Qualifications

• Applicant must be at least 21 years of age.
• Minimum of 15 hrs per week, including some night/weekend shifts.
• Prior retail sales experience; selling memberships or services in-person.
• Customer service in spa-like environment preferred; emphasize hospitality and execution.
• Familiarity with office tools; scheduling and payments processed with simple programs.
• Driven to create the best work environment for employees and clients.

Responsibilities

• Inform clients about the Elements Massage Wellness Program benefits.
• Follow the proven sales process to enroll clients in the Wellness Program.
• Be the first and last face of hospitality, on the phone or in-studio.
• Ensure appointment paperwork and payments are brief, painless, and accurate.
• Work with Manager, Therapists and Estheticians to keep clients at the center of the experience.

Skills

Sales process

Listening skills

Customer service

Hospitality

Tools

Scheduling software

Payments processing

Job description

Elements Massage Ridgefield is seeking an engaging Wellness Sales Associate / Customer Service Associate to create an exceptional massage and facial experience for every client.

Role emphasizes informing clients about the Wellness Program, guiding them through enrollment, and delivering hospitality with smooth paperwork and payments. Team collaboration with therapists and estheticians is essential.