Wellness Resort Operations & Guest Experience Leader

Canyon Ranch; Las Vegas, Northern (NV, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness facilities access

Life insurance

Employee assistance program

Vision and dental benefits

Paid maternity leave

Professional growth opportunities

Job summary

Canyon Ranch in Las Vegas seeks a proactive Guest Experience Leader to supervise staff, oversee daily operations, and elevate service standards. You will guide team performance, ensure safety, and uphold luxury guest care with a focus on excellence across all touchpoints.

You will monitor guest feedback, manage budgeting with leadership, and drive Forbes Five-Star service through training and continuous improvement, delivering an exceptional Canyon Ranch experience.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Strong verbal and written communication, organizational, judgment, and time-management skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, adapt to changing priorities, and make sound decisions independently.
• Positive, approachable, service-oriented demeanor with team collaboration.

Responsibilities

• Staff supervision: coaching, performance management, recruiting, training, payroll oversight.
• Oversees daily operations, resolves guest and staff concerns, coordinates workflows, maintains service standards.
• Drives guest satisfaction by upholding Canyon Ranch and Forbes Five-Star service standards and monitoring feedback.
• Ensures safety and cleanliness through training and incident reporting.
• Manages department payroll and operating expenses; collaborates on budget recommendations.

Skills

verbal and written communication

organizational skills

judgment

time-management

multi-tasking

relationship building

Microsoft Office

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Canyon Ranch in Las Vegas seeks a proactive Guest Experience Leader to supervise staff, oversee daily operations, and elevate service standards. You will guide team performance, ensure safety, and uphold luxury guest care with a focus on excellence across all touchpoints.

You will monitor guest feedback, manage budgeting with leadership, and drive Forbes Five-Star service through training and continuous improvement, delivering an exceptional Canyon Ranch experience.