Wellness Concierge & Guest Experience Lead

Canyon Ranch Operating, LLC; Lenox (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Spa access

Health plan

25 days PTO

Supplemental health care

Life insurance

Maternity leave

Growth opportunities

Job summary

Canyon Ranch is a global leader in destination wellness, delivering personalized guidance and immersive experiences across its renowned properties. We seek a guest-focused colleague to connect guests with tailored services and lectures, provide on-property assistance, and capture preferences for a highly personalized stay.

You will work 8.5-hour shifts between 7:30 AM and 9:00 PM, collaborating with multiple departments to maintain Canyon Ranch's standard of exceptional guest service.

Qualifications

• Bachelor’s degree preferred but not required; equivalent combination of education, training, or work experience considered.
• Experience in the health and wellness industry preferred; previous customer service experience required.
• Proficient in Microsoft applications and able to manage multiple projects and tasks efficiently under pressure.
• Strong communication, listening, interpretive, and organizational skills; ability to work collaboratively in a team environment.
• Personable and guest-focused, demonstrating understanding of Canyon Ranch philosophy and a passion for exceptional guest service.
• Work 8.5-hour shifts with flexible scheduling between 7:30 AM and 9:00 PM, balancing operational needs and shift preferences.

Responsibilities

• Match guest intentions with the ideal combination of services, activities, and lectures.
• Offer on-property assistance by answering calls, conducting one-on-one consultations, and booking or adjusting services.
• Gather, document, and follow up on guest preferences and requests to ensure a personalized experience.
• Stay informed on company and departmental offerings through training, emails, and collaboration with other department heads.

Skills

Customer service

Communication skills

MS Office

Team collaboration

Guest-focused

Education

Bachelor's degree preferred

Tools

Scheduling software

Job description

Canyon Ranch is a global leader in destination wellness, delivering personalized guidance and immersive experiences across its renowned properties. We seek a guest-focused colleague to connect guests with tailored services and lectures, provide on-property assistance, and capture preferences for a highly personalized stay.

You will work 8.5-hour shifts between 7:30 AM and 9:00 PM, collaborating with multiple departments to maintain Canyon Ranch's standard of exceptional guest service.