Wellness Office Operations Manager

Merrimack College Federal Cu; Andover (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Merrimack College is seeking a Practice Manager for the Office of Counseling and Wellness Education. This on-campus role requires strong operational skills and experience in higher education administration to optimize student visits and provider schedules.

Responsibilities include scheduling, documentation scanning, Telehealth room coordination, vendor contracts, and event support. Proficiency with Medicat, Cobblestone and related software is preferred; background check will be conducted.

Qualifications

• Bachelor’s Degree or above.
• Ability to maintain privacy and discretion in all communications about care and patient records.
• Demonstrated good judgment in problem resolution and ability to act independently.
• Knowledge of clinical administrative processes and medical terminology preferred.
• Familiarity with Medicat, Cobblestone and J-1 is a plus.

Responsibilities

• Oversee day-to-day operations of the Counseling and Wellness Education office, including triaging visitors and handling calls, faxes and emails.
• Schedule all clinical visits, scan forms and hospital documentation into Medicat, and release records as requested.
• Coordinate planning and execution of campus events sponsored by the Office of Counseling and Wellness Education.
• Utilize IT systems (Medicat, Cobblestone, Microsoft Excel, Google Drive) to support scheduling and documentation.
• Monitor and update the office website and communications to ensure accuracy and relevance.
• Assist with onboarding and orientation for new staff, fellows, and interns; arrange Telehealth space as needed.
• Support with vendor contracts, office supplies, and event logistics as required.

Skills

Interpersonal skills

Privacy/confidentiality

Good judgment

Independent worker

Computer aptitude

Education

Bachelor's Degree or above

Tools

Medicat

Cobblestone

J-1

Job description

Merrimack College is seeking a Practice Manager for the Office of Counseling and Wellness Education. This on-campus role requires strong operational skills and experience in higher education administration to optimize student visits and provider schedules.

Responsibilities include scheduling, documentation scanning, Telehealth room coordination, vendor contracts, and event support. Proficiency with Medicat, Cobblestone and related software is preferred; background check will be conducted.