Campus Operations & Student Services Lead

The Chronicle Of Higher Education, Inc.; Massachusetts; On-site; USD 50,000 - 55,000; Full time

Job summary

Merrimack College is hiring for an on-campus office administrator to support 9 administrators and 70+ student staff. The role includes triaging calls, scheduling, payroll for student workers, vendor contracts, and front-office management to deliver excellent service to students, parents, and staff.

The successful candidate will have a Bachelor’s degree, strong communication skills, and a calm, organized approach to handling competing priorities in a residential college setting near Boston, MA.

Qualifications

• Bachelor’s Degree required.
• Computer skills including Google Sheets and Google Docs.
• Strong interpersonal and communication skills.
• Ability to juggle competing demands in a calm and friendly manner.

Responsibilities

• Maintain daily operation of the office; schedule meetings, answer emails, oversee guest registration, and send weekend updates.
• Triage phone calls from parents, students, staff and visitors and route to appropriate staff; provide answers when possible.
• Maintain budget processes: payroll for students, receipts, payment vouchers, PO's, p-card transactions, programming ordering.
• Manage contracts for departments with vendors for furniture replacement, movers, programming, laundry, openings/closings, etc.
• Respond to Residence Life emails; assist with My Mack pages and Residence Life website.
• Hire, train and supervise student workers to ensure front office runs smoothly and provides strong customer service.
• Create and maintain relationships with campus partners such as student accounts, Mackforce, and the Division of Student Affairs.
• Support major department and divisional projects like RA selection and housing processes; RA training, openings/closings, events.
• Participate in weekly staff meetings and perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Calm under pressure

Time management

Education

Bachelor’s Degree

Tools

Google Sheets

Google Docs

Job description

Merrimack College is hiring for an on-campus office administrator to support 9 administrators and 70+ student staff. The role includes triaging calls, scheduling, payroll for student workers, vendor contracts, and front-office management to deliver excellent service to students, parents, and staff.

The successful candidate will have a Bachelor’s degree, strong communication skills, and a calm, organized approach to handling competing priorities in a residential college setting near Boston, MA.