Wellness Membership Sales Concierge

Massage Envy; Cambridge (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Tips & bonuses

Health insurance

401(k)

Paid time off

Referral bonus

Employee assistance program

Flexible schedule

Free massage or skincare service

Product discounts

Job summary

Massage Envy Cambridge Memorial Drive is seeking a Sales Associate to deliver outstanding customer service, educate clients on services and the Wellness Program, and help grow a loyal client base through in-person and phone/email outreach.

You will join a supportive team focused on Total Body Care, with opportunities to learn and advance within a wellness-focused environment. Flexible scheduling and varied shifts create a better work/life balance.

Qualifications

• Have previous retail or sales experience (preferred)
• Have previous membership sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Skills

Retail experience

Membership sales

Math skills

Computer skills

People skills

Job description

Massage Envy Cambridge Memorial Drive is seeking a Sales Associate to deliver outstanding customer service, educate clients on services and the Wellness Program, and help grow a loyal client base through in-person and phone/email outreach.

You will join a supportive team focused on Total Body Care, with opportunities to learn and advance within a wellness-focused environment. Flexible scheduling and varied shifts create a better work/life balance.