Wellness Membership Sales Concierge

Massage Envy; Manchester (NH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Base pay 17–19 USD/hr

Health Insurance (FT)

401(k)

Paid time off

Referral bonus

Employee Assistance Program

Flexible schedule

Free monthly massage/skincare/stretch

Product discounts

Job summary

Massage Envy Manchester NH is seeking team members who excel in customer service and sales. You will educate clients on Total Body Care, book services, and promote the Wellness Program while helping to grow a loyal client base.

The role emphasizes multitasking, strong people skills, and a solid understanding of massage and skincare services. Full-time and part-time schedules are available, with a supportive team environment and ongoing product/service training.

Qualifications

• Have previous retail or sales experience (preferred).
• Have previous membership sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Retail experience

Sales experience

Math skills

People skills

Multitasking

Job description

Massage Envy Manchester NH is seeking team members who excel in customer service and sales. You will educate clients on Total Body Care, book services, and promote the Wellness Program while helping to grow a loyal client base.

The role emphasizes multitasking, strong people skills, and a solid understanding of massage and skincare services. Full-time and part-time schedules are available, with a supportive team environment and ongoing product/service training.