Wellness Front Desk & Member Experience Specialist

capefearvalley; United States; On-site; USD 29,000 - 36,000; Full time

Job summary

HealthPlex in Fayetteville, North Carolina seeks a reliable front desk associate to manage daily administrative and reception duties, oversee juice bar operations, and deliver outstanding customer service to members, patients and guests to ensure retention and satisfaction. This role requires a high school diploma or equivalent, cash handling experience, and strong English communication.

You will handle member check-ins, memberships, scheduling, and assist with sales efforts while collaborating

Qualifications

• Proficiency in reading, writing and speaking English.
• Experience delivering high-quality customer service.
• Ability to perform cashiering and POS transactions.
• Capable of managing membership/admin data.
• Familiar with health/fitness facility operations.

Responsibilities

• Front desk and juice bar roles performed professionally.
• Check-in of members and guests, cashiering, inventorying forms and supplies.
• Provides superior service to members and prospects promptly.
• Supports HealthPlex sales processes and appointment scheduling.
• Collaborates with coordinators to promote retention programs.
• Communicates effectively with staff and maintains records and reports.
• Cross-trained in operations including play center, membership, and laundry.

Skills

Customer service

Cashiering

POS system

English proficiency

Computer literacy

Sales support

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Cash register system

Job description

HealthPlex in Fayetteville, North Carolina seeks a reliable front desk associate to manage daily administrative and reception duties, oversee juice bar operations, and deliver outstanding customer service to members, patients and guests to ensure retention and satisfaction. This role requires a high school diploma or equivalent, cash handling experience, and strong English communication.

You will handle member check-ins, memberships, scheduling, and assist with sales efforts while collaborating