Lead Front Desk & Member Experience Coordinator

trustmark; Bentonville (AR); On-site; USD 25,000 - 29,000; Full time

Job summary

HealthFitness is seeking a Lead Front Desk Receptionist to welcome members and guests, oversee front desk operations, and support the Front Desk Director and Manager in a fast-paced wellness center. This full-time, 30-hour-per-week role includes weekend shifts and requires a cooperative, service-oriented attitude.

The position emphasizes strong customer service, basic computer skills, and CPR/First Aid certification.

Qualifications

• High school diploma or GED and 2+ years of in-person customer service experience.
• OSHA compliant First Aid/CPR/AED certification within 30 days of hire.
• Basic computer skills and working knowledge of a member management/POS system.
• Strong interpersonal, accountability and customer service skills.
• Must be able to stand for up to 50% of a shift.

Responsibilities

• Lead daily front desk operations and support the Front Desk Director/Manager.
• Handle member check-ins, guest sign-ins, and transactions with a friendly demeanour.
• Maintain a welcoming, safe environment and escalate issues to leadership as needed.
• Assist with onboarding and training of front desk staff and oversee weekend/shift schedules.
• Collaborate with operations to ensure facility upkeep and excellent member experience.

Skills

Customer service

Interpersonal skills

Teamwork

Physical stamina

Problem solving

Education

High school diploma or GED

First Aid/CPR/AED certification

Tools

POS system

Microsoft Office (Word/Excel/Outlook)

Job description

HealthFitness is seeking a Lead Front Desk Receptionist to welcome members and guests, oversee front desk operations, and support the Front Desk Director and Manager in a fast-paced wellness center. This full-time, 30-hour-per-week role includes weekend shifts and requires a cooperative, service-oriented attitude.

The position emphasizes strong customer service, basic computer skills, and CPR/First Aid certification.