Customer Service Attendant-Variable-Part Time

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Cape Fear Valley Health System HealthPlex in Fayetteville, NC, seeks an energetic front desk associate to manage check-ins, cashiering, scheduling, and member services in a busy wellness facility.

You will work closely with health promotions and membership teams to improve retention, handle member inquiries, process new memberships, and support juice bar operations while maintaining high standards of customer service and infection control.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year in a high-volume service or cash handling role.
• Strong written and verbal English communication.
• Proficiency with basic computer applications and POS systems.

Responsibilities

• Check-in members and guests and process memberships.
• Handle cashiering, scheduling, and class bookings.
• Assist with juice bar operations and inventory.
• Deliver exceptional customer service and respond to inquiries.

Skills

Customer service

Cash handling

Communication

Scheduling

POS software

Education

High school diploma

Tools

POS systems

Microsoft Office

Inventory software

Job description

FacilityHealthPlexLocationFayetteville, North CarolinaDepartmentHealthplexJob FamilyClericalWork ShiftVariable (United States of America)SummaryProvide a large, diversified clientele with outstanding customer service by performing the day-to-day administrative and reception functions of the wellness and fitness facility while successfully administering all front desk and juice bar operations. Responsible for delivering exceptional customer service to members, patients and guests in order to ensure retention.Major Job FunctionsThe following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:Performs front desk and juice bar roles in a positive mannerCheck-in of members and guests, cashiering, inventorying all business forms and supplies, food items, member ID cards, lockers, classes, scheduling appointments, processing membership changes, effective phone work, etc. Prevents non-paying guests from entering the facilityProvides superior service to members and prospects in a timely, professional, and courteous mannerExcels in assisting with the HealthPlex sales efforts and engages all staff in the process by accurately completing procedures including handling prospect inquiry calls, converting calls into scheduled appointments, effective interactions with all prospects and completing new membership paperwork correctlyWorks closely with the Membership Services Coordinator, Health Promotions Coordinator, and Director to promote and administer effective retention and membership programs both internally and externally.Effectively communicates with all levels of staff at the center with written and verbal reporting, establishing an adhering to systems that minimize confusion overlap, and facilitating open communication with the customer service and fitness staffAssist with membership sales when sales staff is not available or not scheduled to workComplies with all rules and regulations of the Health Department to maintain a high score on health inspections and for infection control safetyKnowledgeable of all emergency proceduresCross trained in efficiently delivering all operations, including play center, membership, and laundry in order to support other area efforts as neededOther duties as assignedMinimum QualificationsThe following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:Education and Formal Training:High school graduate or equivalent requiredWork Experience:1 year related experience in a high-volume service industry with cash register experience preferredKnowledge, Skills, and Abilities Required:Proficiency in reading, writing, and speaking the English languageExperienced customer service professional to successfully serve a varied membership and respond to specific concernsUnderstand basic principles of cashiering including point of sale, cash management and reconciliation, sales and marketingCapable of instituting and operating efficient accounting and data management systems to effectively manage all membership accounting and utilization dataAbility to apply all HealthPlex Policies and ProceduresDeliver high-quality customer service in a high-traffic administrative area and have a complete understanding of all functional and technical aspects of the center’s operations including filing, phone work, accounting, billing complications, membership freezes, computer systems etc.Possess solid prospecting, sales, and follow-up skills to capitalize on any potential corporate and retail sales leads to maximize membership growthHigh level of oral and written communication skillsProficiency in basic computer applications (word processing, spreadsheets, report generation, etc.)Knowledgeable of the psychosocial and physiological development and spiritual needs of infants, children, adolescents, and all adult age groups (per Erickson’s Model) in order to provide appropriate care and intervention, either personally or through staffPhysical Requirements:Work mostly inside, light to moderate cleaning, facility preparations, which will include movement of equipmentStanding for long periods requiredVisual acuity, hearing and manual dexterity requiredAble to bend, stoop and lift and carry up to forty (40) poundsSubject to occupational exposuresMust be able to work a flexible scheduleRequired Licenses and CertificationsCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity