Customer Care Specialist — Order Processing & ERP Support

Atrium; Aston Township (PA); On-site; USD 2,387,000 - 3,399,000; Full time

Benefits offered by this job

Atrium Care Package

Healthcare plans

Discount programs

Paid time off

Job summary

Atrium is seeking a Customer Service Representative to join our team and deliver white-glove service to customers. The role involves answering inbound calls and emails, processing orders, and updating delivery schedules to ensure timely shipments.

You will handle complaints, provide solutions, take payments, and maintain CRM records. A minimum of high school education and 2+ years of relevant experience are required, with proficiency in Excel and ERP systems highly valued.

Qualifications

• 2+ years of customer service or sales experience via phone and email.
• Tech-savvy with the ability to use an ERP system.
• Proficient in Microsoft Excel.

Responsibilities

• Answer inbound calls and emails from customers regarding order updates.
• Handle complaints, provide solutions, and follow up with customers regarding their satisfaction.
• Process orders, update deliveries, and schedule shipments.
• Take payments and update CRM systems.

Skills

Customer service

Phone & email sales

Education

High School Diploma

Tools

ERP system

Microsoft Excel

Job description

Atrium is seeking a Customer Service Representative to join our team and deliver white-glove service to customers. The role involves answering inbound calls and emails, processing orders, and updating delivery schedules to ensure timely shipments.

You will handle complaints, provide solutions, take payments, and maintain CRM records. A minimum of high school education and 2+ years of relevant experience are required, with proficiency in Excel and ERP systems highly valued.