Care Coordinator - Palm Beach, Florida

Atria Health; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Flexible time off

401k with match

Continuing medical education (CME)

Job summary

Atria is a forward-thinking health organization focused on preventive care and patient-centered services. The role acts as the main contact for administrative issues and coordinates scheduling for clinical staff and members to ensure smooth, confidential interactions.

You will work with EMR systems, support clinicians, and strive for an exceptional member experience, emphasizing hospitality, accuracy, and clear communication.

Qualifications

• Associate’s or Bachelor’s degree required.
• 5+ years customer service in hospitality or membership role with in-person interaction.
• Experience in Health Information Management/EMR processes.
• Passionate about accuracy, exceptional hospitality and protecting confidential information.
• Effective, kind, anticipatory and professional communication via email and phone.
• Knowledge of HIPAA Privacy & Security preferred.

Responsibilities

• Serve as main point of contact for administrative issues; build strong member relationships.
• Accurately schedule appointments, referrals, telemedicine, and other interactions for clinical staff.
• Assist with procuring medical records, appointments and follow-up notes from external practices.
• Use EMR and databases to provide records for clinical interactions and maintain confidentiality.
• Support clinicians by performing assistant and administrative duties under supervision; use medical terminology.
• Become an expert on the Institute’s technology, processes and best practices to support staff and member experience.
• Triage member inquiries in a professional, hospitable and efficient manner.

Skills

5+ years customer service

EMR/Health Information Management

HIPAA privacy & security

Excellent communication (email/phone)

Attention to confidentiality

Education

Associate’s or Bachelor’s degree

Job description

Atria is powering a movement to improve quality of life today and prolong healthy life in the future by taking the latest science and translating it into medicine in real time.

Composed of the Atria Institute, a clinical practice delivering rigorous and personalized preventive care; the Health Collaborative, a nonprofit that invests in proven interventions and disseminates critical health information at no cost; and our Academy of Science & Medicine, which brings together experts from institutions around the world to freely share best-in-class knowledge with doctors and the public.

Atria is on a mission to create a new paradigm in medicine, shifting from reactive sick care to proactive and preventative health care. We believe we can learn what works, share that information without limits, and empower countless people locally, nationally, and globally to live longer, healthier lives.

Specifically, you will:

• Function as the main point of contact for administrative issues and build strong relationships with our members. Work to make every interaction the best possible one it can be.
• Accurately and efficiently schedule appointments, referrals, telemedicine, and other interactions for clinical staff and membership. Ensure the loop gets closed and communicated appropriately and proactively.
• Assist with procuring medical records, appointments, and follow-up note from external practices.
• Utilize an EMR and other databases to provide appropriate records for clinical interactions and maintains these records with the highest degree of confidentiality.
• Support all clinicians by performing assistant and administrative duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic, or laboratory procedures
• Become an expert of the Institute’s technology, processes and best practices to support the clinical staff and assure the best possible member experience.
• Triage member inquiries in a professional, kind, generous, hospitable, and efficient manner.

Requirements

• Associate’s or Bachelor’s degree required
• 5+ years customer service experience in a hospitality or membership role with in-person interaction required
• Experience in Health Information Management/EMR (Electronic Medical Records) processes
• Passionate about accuracy, exceptional hospitality, and protecting confidential information
• Effective, kind, anticipatory and professional business communication using email and phone
• Knowledge of HIPAA Privacy & Security preferred

Benefits

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• Flexible Time Off
• 401k contributions and 4% match starting after 6 months
• Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure
• Fitness Perks including Wellhub +
• Time to give back and make an impact in underserved communities