Wellness Concierge & Membership Specialist

Horizon West Happenings; Horizon West (FL); Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Complimentary membership

50% off injectables

Job summary

Degree Wellness Horizon West is hiring a Wellness Associate to welcome guests, educate them on therapies like cryotherapy and IV drips, and guide wellness journeys. You will manage scheduling, answer inquiries, and handle POS transactions while maintaining a pristine, inviting studio.

The role emphasizes a friendly, enthusiastic attitude, a passion for wellness, and the ability to work evenings/weekends, with opportunities for growth within a purpose-driven team.

Qualifications

• 6+ months of customer service, retail, or sales experience.
• Friendly, enthusiastic energy and genuine interest in wellness.
• Tech-savvy with scheduling, phone, and POS systems.
• Flexibility for evenings/weekends.
• A sales mindset with a member-first approach.

Responsibilities

• Greet guests with positivity and professionalism, setting the tone for an exceptional experience.
• Educate members about our services and recommend tailored self-care routines.
• Convert first-time guests into loyal members through confident, consultative sales.
• Manage scheduling, phone inquiries, and point-of-sale transactions with precision.
• Keep our studio pristine and welcoming—reset rooms, restock, and ensure a calming vibe.
• Support member retention with follow-up and personal touches that build community.
• Collaborate with your team to create an energized, mission-driven environment.

Skills

Customer service

Retail experience

Sales experience

Tech-savvy

Scheduling software

POS systems

Communication

Tools

Scheduling software

POS systems

Job description

Degree Wellness Horizon West is hiring a Wellness Associate to welcome guests, educate them on therapies like cryotherapy and IV drips, and guide wellness journeys. You will manage scheduling, answer inquiries, and handle POS transactions while maintaining a pristine, inviting studio.

The role emphasizes a friendly, enthusiastic attitude, a passion for wellness, and the ability to work evenings/weekends, with opportunities for growth within a purpose-driven team.