Spa Front Desk: Guest Experience & Reservations

Arch Amenities Group; Cambridge (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Arch Amenities Group is seeking a Spa Front Desk Receptionist to join our Cambridge, MD team. The role greets guests and members, answers inquiries, processes transactions, and supports facility cleanliness and smooth daily operations.

You will help guests understand the spa and fitness offerings, assist with reservations for spa services and personal training, and coordinate with staff to ensure excellent service and a secure, welcoming environment.

Qualifications

• High School diploma, college degree preferred.
• Experience handling money.
• Excellent communication and customer service.
• Efficient, organized, able to multitask.

Responsibilities

• Greet guests and members warmly and professionally.
• Process transactions and handle payments.
• Make reservations for spa services and personal training.
• Maintain facility cleanliness and inventory as needed.
• Communicate with team and report incidents to management.
• Provide information about facility amenities and services.

Skills

Communication

Customer service

Work ethic

Organization

Professional appearance

Verbal skills

Written skills

Energetic

Team player

Computer skills

Physical ability

Multitasking

Stamina

Education

High School diploma

Tools

Office equipment

Job description

Arch Amenities Group is seeking a Spa Front Desk Receptionist to join our Cambridge, MD team. The role greets guests and members, answers inquiries, processes transactions, and supports facility cleanliness and smooth daily operations.

You will help guests understand the spa and fitness offerings, assist with reservations for spa services and personal training, and coordinate with staff to ensure excellent service and a secure, welcoming environment.