Spa Front Desk & Guest Experience Coordinator

Arch Amenities Group; Solon (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Arch Amenities Group is seeking a Spa Front Desk Receptionist to warmly welcome guests, handle inquiries, and process transactions while supporting spa operations and member services. The role focuses on delivering an exceptional guest experience, maintaining cleanliness, and promoting program enrollment.

Strong communication and multitasking are essential. The Spa Front Desk Receptionist works within the Spa department to uphold brand standards, assist with reservations, and ensure secure,

Qualifications

• High School diploma but college degree preferred.
• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously

Responsibilities

• Maintains Arch Amenities Group Experience standards and brand expectations.
• Greets guests warmly and answers inquiries.
• Receives payments and reconciles daily sales when applicable.
• Enrols members and guests in programs and makes spa reservations.
• Keeps area clean, stocked, and ensures safety throughout shifts.
• Communicates effectively with guests and team members.

Skills

Customer service

Communication skills

Team player

Computer skills

Education

High School diploma

Tools

Cash handling

Job description

Arch Amenities Group is seeking a Spa Front Desk Receptionist to warmly welcome guests, handle inquiries, and process transactions while supporting spa operations and member services. The role focuses on delivering an exceptional guest experience, maintaining cleanliness, and promoting program enrollment.

Strong communication and multitasking are essential. The Spa Front Desk Receptionist works within the Spa department to uphold brand standards, assist with reservations, and ensure secure,