Hotel Front Desk Agent (Full-Time)

Canyon Ranch; Tucson (AZ); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

55% off services

Health plan including Health, Dental,

Vision after 30 days

25 Days of personal time off

Supplemental health care options

Employer-paid life insurance

Employee Assistance Program

Paid Maternity leave

Job summary

Canyon Ranch in Tucson, AZ seeks a Guest Services Representative to warmly welcome guests and start their Canyon Ranch experience. You will confirm stay details, answer questions, and connect guests with dining, spa, and activity options.

The role covers Front Office functions (Guest Services, PBX, Bell Services) with a focus on impeccable service, discretion, and strong computer skills (Word, Excel, PowerPoint). Shift options include 6:00–14:00 or 14:00–22:00; five days per week.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to facilitate and mediate sensitive situations with professionalism.
• Demonstrated organizational and computer skills (Word, Excel, PowerPoint).
• 1–2 years experience in related field preferred.

Responsibilities

• Serve as the front line for guests, confirming stay details and guiding them to Canyon Ranch experiences.
• Provide knowledge on restaurant hours and best places for reflection and relaxation.
• Perform Front Office duties including Guest Services, PBX, and Bell Services.
• Maintain strong guest relations with discretion and timely service. 5-day week; shifts 6:00–14:00 or 14:00–22:00.

Skills

Customer service

Interpersonal skills

Discretion / confidentiality

Organizational skills

Computer skills

Microsoft Office

Tools

Word

Excel

PowerPoint

Job description

Overview

Canyon Ranch inspires your well way of life. Since 1979, Canyon Ranch has been a trailblazer and leader of the integrative wellness lifestyle through immersive, life-changing destinations in Tucson, Arizona and Lenox, Massachusetts and the largest day spa in North America at The Venetian Resort in Las Vegas. Canyon Ranch guests experience lasting transformation through curated pathways that answer their wellness intentions. We deliver personal guidance from world-class experts in health & performance, food & nutrition, spa & beauty, fitness & movement, and mind & spirit that inspire proven, lasting impact on Canyon Ranch members as they pursue their well path.

Responsibilities

At Canyon Ranch our Guest Services Representatives are the direct connect to our guests and the beginning of their transformational experience. You will make sure that each arriving guest has all the details of their stay confirmed so they can being the Canyon Ranch experience immediately. You are the source of all knowledge, from restaurant hours to the best place to enjoy a quiet moment of reflection. With all the experiences we have to offer, you will start them on their journey with everything they will need.

Provides services within the three functions of the Front Office (Guest Services, PBX, and Bell Services). Responsible for providing a high level of attention and customer service to all internal and external clients.

Schedule (Days & Hours worked): 5 days a week (2 days off, together, during the week).

Shifts are either 6:00 am - 2:00 pm OR 2:00 pm - 10:00 pm

Compensation: $18.00 per hour

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE

• Use of services and facilities including the gym, spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide, 55% off services.
• Generous health plan including Health, Dental and Vision after 30 days of employment
• 25 Days of personal (vacation/sick/holiday) time off
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave

Qualifications

You will have excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive situations with compassion and professionalism. All members of our team shoulddevelop and maintain satisfactory and effective relationships with all levels of management and staff members. Since you are the expert in your area you will need to demonstrate good judgment and the ability to maintain confidentiality. Demonstratedorganizational and computer skills, you may be using word, excel and power-pointat any time. Its the details that a guest remembers, your job is to be memorable.

Limited experience required (1-2 years previous experience in same or related field).

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