Wellness Clinic Patient Experience Concierge

Mobius Group; Boston (MA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Mobius Group Wellness Clinic in Chestnut Hill, MA, seeks a Patient Experience Coordinator to greet patients and guide them through visits, ensuring five-star hospitality from check‑in to checkout.

You will coordinate scheduling, explain wellness technologies, work with clinicians, and update patient records, while helping patients understand longevity services. 1+ year hospitality/healthcare experience and a passion for wellness are ideal.

Qualifications

• 1+ year experience in hospitality, healthcare, athletics, or plans to pursue healthcare.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organization.
• Ability to manage multiple tasks while providing top-tier patient experience.

Responsibilities

• Greet patients and visitors with a welcoming demeanor.
• Check in patients, verify payment info, and outline daily schedule.
• Guide patients through wellness technologies and set up sessions.
• Coordinate patient flow with nurses, clinicians, and staff.
• Schedule appointments and manage the clinic calendar.
• Maintain and update patient records and confidentiality.

Skills

Customer service excellence

Excellent communication

Athletic wellness interest

Sales aptitude

Tools

Scheduling Software

Electronic Medical Records

Job description

Mobius Group Wellness Clinic in Chestnut Hill, MA, seeks a Patient Experience Coordinator to greet patients and guide them through visits, ensuring five-star hospitality from check‑in to checkout.

You will coordinate scheduling, explain wellness technologies, work with clinicians, and update patient records, while helping patients understand longevity services. 1+ year hospitality/healthcare experience and a passion for wellness are ideal.