Wellness Clinic Operations & Patient Experience Lead

HealthSource Chiropractic of Boardman; Boardman Township (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO

CEU coverage

Malpractice insurance

401(k) matching

Performance-based bonus

Employee discounts

Advancement opportunities

Paid time off

Training & development

Job summary

HealthSource Chiropractic of Boardman is seeking an energetic administrative professional to support insurance verifications, billing, and patient communications in a fast-paced clinic. You will help create financial worksheets, deliver patient reviews, assist with marketing and community outreach, and ensure HIPAA compliance while coordinating patient flow with the doctors, rehab staff, and front desk.

You will also maintain patient accounts, handle charges, and contribute to the clinic’s

Qualifications

• Two-year degree or more preferred but not required.
• Previous experience in customer service must be demonstrated.
• Proficiency in Microsoft Office and Windows is required.

Responsibilities

• Insurance verifications.
• Create financial worksheets.
• Deliver financial reviews with patients.
• Make product and supplement recommendations based on the doctor’s treatment plan.
• Scan incoming insurance EOBs.
• Assist with marketing campaigns, creative content, community outreach.
• Weekly patient reporting.
• Maintain confidentiality as it pertains to HIPAA guidelines.
• Work with the rest of the team to keep the clinic clean and clutter-free.
• Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient, fun, and effective.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
• Maintain business office inventory.
• Other Administrative tasks.

Skills

Customer service

Microsoft Office

Windows proficiency

Education

Two-year degree or more

Tools

Microsoft Office

Windows

Job description

HealthSource Chiropractic of Boardman is seeking an energetic administrative professional to support insurance verifications, billing, and patient communications in a fast-paced clinic. You will help create financial worksheets, deliver patient reviews, assist with marketing and community outreach, and ensure HIPAA compliance while coordinating patient flow with the doctors, rehab staff, and front desk.

You will also maintain patient accounts, handle charges, and contribute to the clinic’s