Wellness Front Desk & Patient Experience Lead

HealthSource Chiropractic, Inc.; Huntsville (AL); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

PTO

401(k) matching

Continual training

Employee discounts

Job summary

HealthSource Chiropractic, Inc. is a fast-paced chiropractic and progressive rehab clinic in Huntsville, AL seeking an energetic administrative professional.

The role includes insurance verifications, financial worksheets, patient reviews, marketing support, and ensuring a smooth patient flow. You should have a two-year degree or higher preferred, proven customer service experience, and proficiency with Microsoft Office.

Qualifications

• Two-year degree or higher preferred but not required.
• Previous customer service experience must be demonstrated.
• Proficiency in Microsoft Office and Windows is required.

Responsibilities

• Insurance verifications
• Create financial worksheets
• Deliver financial reviews with patients
• Make product and supplement recommendations based on the doctor’s treatment plan
• Scan incoming insurance EOBs
• Assist with marketing campaigns, creative content, community outreach
• Weekly patient reporting
• Maintain confidentiality as it pertains to HIPAA guidelines
• Work with the rest of the team to keep the clinic clean and clutter-free
• Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient, fun, and effective
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Collect patient charges, control credit extended to patients, and file, collect, and expedite third‑party claims
• Maintain business office inventory
• Other Administrative tasks

Skills

Phone skills

Computer skills

People skills

Customer service

Strong communication

Education

Two-year degree or higher

Tools

Microsoft Office

Job description

HealthSource Chiropractic, Inc. is a fast-paced chiropractic and progressive rehab clinic in Huntsville, AL seeking an energetic administrative professional.

The role includes insurance verifications, financial worksheets, patient reviews, marketing support, and ensuring a smooth patient flow. You should have a two-year degree or higher preferred, proven customer service experience, and proficiency with Microsoft Office.