Wellness Front Desk & Patient Experience Specialist

HealthSource® - America's Chiropractor; Huntsville (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO and other great benefits

401(k) matching

Employee discounts

Job summary

HealthSource® - America's Chiropractor in Huntsville is seeking an energetic administrative specialist to support patient care and clinic operations. You will handle insurance verifications, create financial worksheets, deliver financial reviews with patients, and assist with marketing campaigns.

You will manage patient flow, maintain confidentiality under HIPAA, and help with front desk tasks to keep the clinic welcoming and efficient.

Qualifications

• Two-year degree or higher preferred.
• Demonstrated experience in customer service.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Insurance verifications
• Create financial worksheets
• Deliver financial reviews with patients
• Make product and supplement recommendations based on the doctor’s treatment plan
• Scan incoming insurance EOBs
• Assist with marketing campaigns, creative content, community outreach
• Weekly patient reporting
• Maintain confidentiality as it pertains to HIPAA guidelines
• Work with the rest of the team to keep the clinic clean and clutter-free
• Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient, fun, and effective
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims
• Maintain business office inventory
• Other Administrative tasks

Skills

Customer service

Phone skills

People skills

Communication

Microsoft Office

Windows

Education

Two-year degree or higher preferred

Tools

Microsoft Office

Windows

Job description

HealthSource® - America's Chiropractor in Huntsville is seeking an energetic administrative specialist to support patient care and clinic operations. You will handle insurance verifications, create financial worksheets, deliver financial reviews with patients, and assist with marketing campaigns.

You will manage patient flow, maintain confidentiality under HIPAA, and help with front desk tasks to keep the clinic welcoming and efficient.