Wellness Client Experience Specialist

Evolving Solution Services; Costa Mesa (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Evolving Solution Services is seeking a Client Experience Coordinator in Costa Mesa, CA. This full-time role acts as the primary contact for clients, greeting them, scheduling, answering service questions, and guiding next steps per medical team.

You will educate clients on services and memberships, support day-to-day clinic operations, maintain organized spaces, and collaborate with medical and operations teams.

Qualifications

• Warm, polished and highly organized.
• Proactive with strong hospitality and communication skills.
• Ability to balance client outreach with administrative tasks in a fast-paced wellness environment.

Responsibilities

• Greet and check in clients, assist with scheduling, and answer service questions.
• Follow up after appointments and guide next steps per medical team.
• Educate clients on services, packages, and memberships aligned with goals.
• Reconnect with clients for follow-up consultations as needed.
• Support member retention and outreach to prospective clients.
• Assist with day-to-day clinic operations and keep spaces organized.

Job description

Evolving Solution Services is seeking a Client Experience Coordinator in Costa Mesa, CA. This full-time role acts as the primary contact for clients, greeting them, scheduling, answering service questions, and guiding next steps per medical team.

You will educate clients on services and memberships, support day-to-day clinic operations, maintain organized spaces, and collaborate with medical and operations teams.