Patient Experience Coordinator — Multisite Wellness

Coastal MD; Bohemia (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Training & development

Opportunity for advancement

Job summary

Coastal MD is seeking a Patient Experience Coordinator to support a fast-paced integrative health and wellness medical office. You will ensure a excellent in-office experience by coordinating patient interactions from start to finish and collaborating with clinical staff and management.

The role emphasizes effective verbal and written communication, empathy, and teamwork across multiple locations while maintaining flexibility in scheduling.

Qualifications

• Strong verbal and written communication skills.
• Ability to navigate patient inquiries and provide solutions.
• Critical thinking and problem-solving under pressure.
• Flexible and adaptable to changing schedules and locations.

Responsibilities

• Field patient questions about the practice offerings.
• Engage with patients regarding offerings and promotions.
• Communicate pricing and out-of-pocket options.
• Maintain professional written communications and emails.
• Demonstrate empathy and respond to patient needs.
• Collaborate with team and support multiple locations.
• Coordinate scheduling across locations.

Skills

Critical thinking

Problem-solving

Adaptability

Verbal communication

Written communication

Empathy

Teamwork

Patient engagement

Flexibility

Multi-location work

Job description

Coastal MD is seeking a Patient Experience Coordinator to support a fast-paced integrative health and wellness medical office. You will ensure a excellent in-office experience by coordinating patient interactions from start to finish and collaborating with clinical staff and management.

The role emphasizes effective verbal and written communication, empathy, and teamwork across multiple locations while maintaining flexibility in scheduling.