Client Experience Coordinator

Beyond Wellness; Costa Mesa (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Evolving Solution Services is seeking a Client Experience Coordinator in Costa Mesa, CA. This full-time role acts as the primary contact for clients, greeting them, scheduling, answering service questions, and guiding next steps per medical team.

You will educate clients on services and memberships, support day-to-day clinic operations, maintain organized spaces, and collaborate with medical and operations teams.

Qualifications

• Warm, polished and highly organized.
• Proactive with strong hospitality and communication skills.
• Ability to balance client outreach with administrative tasks in a fast-paced wellness environment.

Responsibilities

• Greet and check in clients, assist with scheduling, and answer service questions.
• Follow up after appointments and guide next steps per medical team.
• Educate clients on services, packages, and memberships aligned with goals.
• Reconnect with clients for follow-up consultations as needed.
• Support member retention and outreach to prospective clients.
• Assist with day-to-day clinic operations and keep spaces organized.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Experience Coordinator

Full Time Sales Costa Mesa, CA, US 1 Attachments

10 days ago Requisition ID: 1112

Salary Range: $22.00 To $24.00 Hourly

The Client Experience Coordinator serves as a primary point of contact for Beyond Wellness clients, helping create a seamless, elevated experience from their initial visit through ongoing follow-up and continued care. This role combines client hospitality, relationship-building, administrative support, and proactive outreach to ensure clients feel supported, informed, and cared for throughout their experience.

The Client Experience Coordinator welcomes and checks in clients, assists with scheduling and service questions, follows up after appointments, helps clients navigate recommended next steps as directed by the medical team, and proactively reconnects with clients who may be due for follow-up services or consultations. The role also supports membership retention and prospective client follow-up by educating clients on relevant services, packages, and memberships based on their goals and previous visits.

In addition to client communication and outreach, this position supports day-to-day clinic operations, including client flow, preparing clients for hyperbaric oxygen therapy and Ammortal Chamber sessions according to established protocols, maintaining organized client-facing spaces, and coordinating closely with the medical and operations teams.

This is more than a traditional front desk role. The ideal candidate is warm, polished, highly organized, proactive, and comfortable balancing hospitality, administrative responsibilities, client outreach, and relationship-based sales in a fast-paced wellness environment.