Wellness Center Concierge & Member Experience

Plus One, an Optum Company; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical plan

Dental coverage

Vision coverage

401(k) Retirement & Savings Plan

Life Insurance

Disability insurance

Transit/parking plans

Paid parental leave

Paid time off

Wellness program

Free gym memberships

Job summary

Plus One, an Optum company, seeks a friendly Receptionist to join the fitness center team in Boston, MA. The role requires greeting members, handling inquiries, processing payments, and maintaining a welcoming front desk environment.

You will respond to feedback with professionalism, manage basic administrative tasks, and support facility operations while upholding a neat, organized reception area. CPR/AED certification may be required where applicable.

Qualifications

• Strong customer service and organizational skills.
• Competence with basic computer skills and Microsoft Office (Word, Excel, Outlook).
• CPR/AED certification may be required depending on location and company policy.

Responsibilities

• Greet members and guests with warmth and professionalism at the front desk.
• Respond to feedback and concerns in a timely and professional manner; escalate when needed.
• Handle account inquiries and payments; fulfill front desk administrative duties.
• Ensure facility cleanliness and manage inventory of supplies and retail products.

Skills

Customer service

Organizational skills

MS Office (Word, Excel, Outlook)

Communication

CPR/AED certification (optional)

Tools

Microsoft Suite

Job description

Plus One, an Optum company, seeks a friendly Receptionist to join the fitness center team in Boston, MA. The role requires greeting members, handling inquiries, processing payments, and maintaining a welcoming front desk environment.

You will respond to feedback with professionalism, manage basic administrative tasks, and support facility operations while upholding a neat, organized reception area. CPR/AED certification may be required where applicable.