Front Desk & Member Experience Lead – Fitness Center

RPMGlobal; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical plan options

Dental & Vision coverage

401(k) Retirement & Savings Plan

Life Insurance

Disability plans

Paid time off

CPR/AED certifications

Professional development

Discounted certifications

Free memberships

Job summary

Plus One, an Optum company, seeks a friendly receptionist for a university fitness center in Boston, MA. You will greet guests, respond to feedback, handle inquiries and payments, and perform front desk admin tasks.

The role offers rich benefits, including medical, dental, vision plans, a 401(k) and paid time off, with opportunities for CPR/AED certification training and professional development.

Qualifications

• Customer service experience and professional, friendly demeanor.
• Strong organizational and communication skills for front desk tasks.
• Proficiency with Microsoft Word, Excel and Outlook; basic computer skills.

Responsibilities

• Greet members and guests with warmth and professionalism.
• Respond to feedback and concerns; escalate when needed.
• Handle account inquiries and payments at the front desk.
• Perform front desk administrative duties.
• Maintain facility cleanliness and manage supplies/retail inventory.

Skills

Customer service

Organizational skills

Communication

Interpersonal skills

Tools

Microsoft Word

Excel

Outlook

Web applications

Job description

Plus One, an Optum company, seeks a friendly receptionist for a university fitness center in Boston, MA. You will greet guests, respond to feedback, handle inquiries and payments, and perform front desk admin tasks.

The role offers rich benefits, including medical, dental, vision plans, a 401(k) and paid time off, with opportunities for CPR/AED certification training and professional development.