Welcome Host: Office Concierge & Guest Experience

Compass Group USA; City of Niagara Falls (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA’s Rapport division is hiring a Welcome Host for the NYC office. The Welcome Host will be the first point of contact for visitors, ensuring a warm, professional atmosphere and guiding guests to appointments while assisting during their visit.

The role emphasizes hospitality, strong communication, and teamwork, with daily responsibilities at the reception desk and collaboration across departments to deliver a superior guest experience.

Qualifications

• Greet visitors with warmth and professionalism.
• Direct visitors to appointments and assist during their visit.
• Provide information about the office, building, transportation, and local amenities.

Responsibilities

• Greet employees and visitors with hospitality. Escort VIP guests.
• Provide end-to-end hospitality for guests throughout arrival, stay, and departure.
• Assist with workspace reservations to maximize utilization.
• Ensure proper visitor badges and access procedures are followed.
• Maintain the reception area to create a welcoming environment.
• Answer inquiries across channels and share relevant office information.
• Coordinate with other departments to ensure a high-quality guest experience.

Skills

Hospitality mindset

Communication skills

Customer service

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

Compass Group USA’s Rapport division is hiring a Welcome Host for the NYC office. The Welcome Host will be the first point of contact for visitors, ensuring a warm, professional atmosphere and guiding guests to appointments while assisting during their visit.

The role emphasizes hospitality, strong communication, and teamwork, with daily responsibilities at the reception desk and collaboration across departments to deliver a superior guest experience.