Welcome Center Pro — Free Membership + Growth Path

YMCA of the North Shore; Gloucester (MA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Free YMCA membership

Employee discounts on programs

Paid training and professional develop

Opportunities for advancement across Y

Retirement plan with 12% employer*

Sick time accrual

Job summary

YMCA of the North Shore is seeking a friendly Member Services Representative to greet members, guests, and program participants at the Welcome Center and connect them with programs that support healthier lives. You’ll handle registrations, answer questions, process transactions, manage check-ins, and maintain accurate member records.

A positive, inclusive approach and basic computer skills are essential. Prior customer service experience is preferred; CPR/First Aid certification is required or

Qualifications

• Friendly, outgoing personality with a passion for helping others.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to connect with diverse members.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic computer proficiency and willingness to learn membership/registration systems.
• CPR and First Aid certification required or ability to obtain upon hire.

Responsibilities

• Greet members, guests, and visitors with a welcoming attitude.
• Aid with program registrations, account updates, and membership needs.
• Process memberships, registrations, and transactions accurately.
• Manage member check-ins and Welcome Center operations.
• Maintain accurate member records and stay informed on YMCA policies.
• Provide accurate information and support program recommendations.

Skills

Customer service

Excellent communication

Multitasking

Organizational skills

Interpersonal skills

Teamwork

Education

High school diploma or GED

Tools

Basic computer skills

POS systems

YMCA systems

Job description

YMCA of the North Shore is seeking a friendly Member Services Representative to greet members, guests, and program participants at the Welcome Center and connect them with programs that support healthier lives. You’ll handle registrations, answer questions, process transactions, manage check-ins, and maintain accurate member records.

A positive, inclusive approach and basic computer skills are essential. Prior customer service experience is preferred; CPR/First Aid certification is required or