Member Services Specialist – Welcoming Center

North Shore YMCA; Gloucester (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Free YMCA membership

Employee discounts on programs

Job summary

The Cape Ann YMCA Welcome Center at North Shore YMCA is hiring a Part-Time Member Services Representative to greet members and guests, process registrations, and assist with program inquiries. You’ll be the first friendly face, helping to connect individuals and families to YMCA offerings and resources.

Ideal candidates bring a customer-service mindset, strong communication, and the ability to multitask in a fast-paced setting.

Qualifications

• Experience in customer service, hospitality, retail, or front desk is a plus but not required.
• Friendly, outgoing personality with a passion for helping others.
• Strong interpersonal and customer service skills with diverse guests.

Responsibilities

• Welcome members, guests, and visitors with a friendly attitude and build connections.
• Process memberships, registrations, transactions, and check-ins accurately.
• Maintain member records and answer questions using YMCA systems.
• Provide accurate information on YMCA programs, schedules, and policies.
• Collaborate with teammates to ensure a safe, welcoming environment.

Skills

Customer service

Hospitality

Communication

Multitasking

Basic computer skills

Education

High school diploma or GED

Tools

POS systems

YMCA membership software

Job description

The Cape Ann YMCA Welcome Center at North Shore YMCA is hiring a Part-Time Member Services Representative to greet members and guests, process registrations, and assist with program inquiries. You’ll be the first friendly face, helping to connect individuals and families to YMCA offerings and resources.

Ideal candidates bring a customer-service mindset, strong communication, and the ability to multitask in a fast-paced setting.