Welcome Center Concierge - Cape Ann YMCA

YMCA of the North Shore; Gloucester (MA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Free YMCA membership

Employee discounts on programs

Paid training and professional develop

Opportunities for advancement across Y

Retirement plan with 12% employer*

Sick time accrual

Job summary

YMCA of the North Shore is seeking a friendly Member Services Representative to greet members, guests, and program participants at the Welcome Center and connect them with programs that support healthier lives. You’ll handle registrations, answer questions, process transactions, manage check-ins, and maintain accurate member records.

A positive, inclusive approach and basic computer skills are essential. Prior customer service experience is preferred; CPR/First Aid certification is required or

Qualifications

• Friendly, outgoing personality with a passion for helping others.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to connect with diverse members.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic computer proficiency and willingness to learn membership/registration systems.
• CPR and First Aid certification required or ability to obtain upon hire.

Responsibilities

• Greet members, guests, and visitors with a welcoming attitude.
• Aid with program registrations, account updates, and membership needs.
• Process memberships, registrations, and transactions accurately.
• Manage member check-ins and Welcome Center operations.
• Maintain accurate member records and stay informed on YMCA policies.
• Provide accurate information and support program recommendations.

Skills

Customer service

Excellent communication

Multitasking

Organizational skills

Interpersonal skills

Teamwork

Education

High school diploma or GED

Tools

Basic computer skills

POS systems

YMCA systems

Job description

Now Hiring: Member Services RepresentativeYMCA of the North ShoreAre you passionate about providing outstanding customer service and building meaningful relationships? Do you enjoy creating welcoming experiences and helping people connect with programs that improve their health and well-being? If so, the YMCA of the North Shore has the perfect opportunity for you!As a Member Services Representative, you'll be the friendly face that welcomes members, guests, and program participants each day. As the first point of contact at our Welcome Center, you'll play an important role in creating a positive, inclusive experience while helping individuals and families connect with everything the YMCA has to offer.What You'll DoWelcome & Support MembersGreet members, guests, and visitors with a friendly, welcoming attitude.Build positive relationships that help members feel connected to the YMCA community.Answer questions, resolve concerns, and provide exceptional customer service.Assist members with program registrations, account updates, and general membership needs.Recommend YMCA programs and services based on members' interests and goals.Daily OperationsProcess memberships, registrations, and transactions accurately.Manage member check-ins, phone calls, and general Welcome Center operations.Maintain accurate member records using YMCA systems.Stay informed on YMCA programs, schedules, policies, and procedures to provide accurate information.Safety & TeamworkHelp maintain a safe, clean, and welcoming Welcome Center environment.Respond appropriately to emergencies and follow YMCA safety procedures.Work collaboratively with teammates and departments to ensure an exceptional member experience.Contribute to a positive workplace culture that reflects the YMCA's core values of Caring, Honesty, Respect, and Responsibility.What We're Looking ForFriendly, outgoing personality with a passion for helping others.Excellent customer service and communication skills.Ability to multitask and stay organized in a fast-paced environment.Strong attention to detail and basic computer skills.Ability to work both independently and as part of a team.Previous customer service, hospitality, retail, or front desk experience is preferred but not required.Why You'll Love Working at the YFree YMCA membership and employee discounts on programsPaid training and professional developmentOpportunities for advancement across our YMCA locationsRetirement plan with a 12% employer contribution (once vested; no match required)Sick time accrualA supportive, mission-driven team dedicated to strengthening our communityAt the YMCA of the North Shore, you'll do more than provide great customer service—you'll help create a welcoming community where people of all ages feel connected, supported, and inspired.QualificationsMust be at least 18 years of age.High school diploma, GED/HiSET, or equivalent preferred. Current high school and college students are encouraged to apply.Previous customer service, hospitality, retail, or front desk experience is a plus but not required.Friendly, outgoing personality with a passion for helping others.Strong interpersonal and customer service skills with the ability to build positive relationships with members, guests, and staff from diverse backgrounds.Excellent verbal and written communication skills.Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.Basic computer proficiency and the ability to learn membership, registration, and point-of-sale systems.CPR and First Aid certification required or the ability to obtain certification upon hire.Weekend and nightsWork Environment & Physical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Ability to sit, stand, walk, and move throughout the facility for extended periods.Frequent use of computers and other office equipment.Must be able to lift and carry up to 25 pounds.Ability to communicate effectively with members, guests, and coworkers in person and over the phone.Must be able to maintain awareness of the Welcome Center environment and respond quickly and appropriately to emergencies or unexpected situations.Ability to work in a fast-paced, member-focused environment while maintaining a positive, welcoming, and professional demeanor.The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.