Welcome Center Navigator

Edsi-9; Manchester (CT); On-site; USD 50,000 - 62,000; Full time

Job summary

EDSI is seeking a Welcome Center Navigator in Manchester, CT to greet customers and guide them toward employment plans. You will ensure profiles are complete, help determine the best enrollment or referral path, and support intake processes within the American Job Center.

You will document interactions, assist with the Call Center, and contribute to meeting enrollment and outreach goals while maintaining high standards of customer service and attention to detail.

Qualifications

• Excellent communication skills both in-person and on the phone.
• Strong interpersonal and customer service abilities.
• Ability to de-escalate tense situations and maintain composure.

Responsibilities

• Greet customers as they arrive at the Welcome Center.
• Ensure customer Profiles are complete in the system of record.
• Assist with identifying employment goals and enrollment options.
• Support intake processes and document referrals in the system.
• Provide data entry and update records; track interactions.
• Present WIOA Information Sessions and support enrollment goals.
• Coordinate with Navigation Manager to meet outreach targets.

Skills

Communication

Interpersonal skills

De-escalation

Attention to detail

Multitasking

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Description:Salary: $56,000Scope of Position: The Welcome Center Navigator is the welcoming face of each American Job Center. The Welcome Center Navigator not only greets customers but supports them on their path to self-sufficiency by helping them develop and enact their employment plan. The Welcome Center Navigation ensures that the AJC Navigators are able to develop enrollment pipelines by keeping consistent records of interactions and assisting with the intake process.Essential Functions:Greet all customers as they arrive at the American Job CenterEnsure that the customer has a completed profile in the system of record, based on internal procedureAssist customers with identifying the best method for meeting their employment goals, either through enrollment in AJC programs, or referrals to partner programs.Support the WIOA intake processEnsure that AJC staff is aware of customer arrivals and confirm appointments based on team member calendars by phoneAssist with the Call Center as needed and document interactionsProvide details on referrals made in the system of recordPresent at designated WIOA Information Sessions (CSIS)Complete daily walk-in dataAssist Navigation Manager in meeting enrollment and outreach goalsProvide support to Work Experience customers who are learning customer service at the AJC front desk as assignedWorking with their leader to identify additional supports and provide direct support for those tasksOther duties as assignedEducation and Experience Requirements:Excellent communication skills both in-person and phoneExcellent interpersonal skillsA pattern of excellence in customer serviceKnowledge of deescalation techniquesExceptional attention to detail, and ability to manage multiple activities within a dayProficiency in Microsoft Office applicationsStrong data entry skillsA High School Diploma or equivalent is required.EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.