Welcome Center Navigator

Educational Data Systems, Inc.; Manchester (CT); On-site; USD 50,000 - 62,000; Full time

Job summary

Educational Data Systems, Inc. seeks a Welcome Center Navigator to greet customers at the American Job Center and support enrollment paths within the WIOA framework.

You will maintain client profiles, guide employment planning, and assist with intake processes to help clients advance toward self-sufficiency. The role emphasizes strong communication, customer service excellence, and teamwork with front desk and program staff at the Manchester, CT site.

Qualifications

• Excellent communication skills both in-person and on the phone.
• Excellent interpersonal skills and a track record of customer service excellence.
• Knowledge of deescalation techniques and conflict resolution.
• Attention to detail and ability to manage multiple tasks in a day.
• Proficiency with Microsoft Office applications and data entry.

Responsibilities

• Greet customers as they arrive at the American Job Center.
• Ensure customers have a completed profile in the system of record.
• Assist customers in identifying the best method to meet their employment goals.
• Support the WIOA intake process.
• Inform staff of customer arrivals and confirm appointments.
• Assist Call Center as needed and document interactions.
• Provide details on referrals made in the system of record.
• Present at WIOA Information Sessions (CSIS).
• Complete daily walk-in data.
• Assist Navigation Manager in meeting enrollment and outreach goals.
• Support Work Experience customers at the front desk as assigned.

Skills

Excellent communication

Excellent interpersonal

Customer service excellence

Microsoft Office proficiency

Strong data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Description:

Salary: $56,000

Scope of Position:

The Welcome Center Navigator is the welcoming face of each American Job Center. The Welcome Center Navigator not only greets customers but supports them on their path to self-sufficiency by helping them develop and enact their employment plan. The Welcome Center Navigation ensures that the AJC Navigators are able to develop enrollment pipelines by keeping consistent records of interactions and assisting with the intake process.

Essential Functions:

• Greet all customers as they arrive at the American Job Center


• Ensure that the customer has a completed profile in the system of record, based on internal procedure


• Assist customers with identifying the best method for meeting their employment goals, either through enrollment in AJC programs, or referrals to partner programs.


• Support the WIOA intake process


• Ensure that AJC staff is aware of customer arrivals and confirm appointments based on team member calendars by phone


• Assist with the Call Center as needed and document interactions


• Provide details on referrals made in the system of record


• Present at designated WIOA Information Sessions (CSIS)


• Complete daily walk-in data


• Assist Navigation Manager in meeting enrollment and outreach goals


• Provide support to Work Experience customers who are learning customer service at the AJC front desk as assigned


• Working with their leader to identify additional supports and provide direct support for those tasks


• Other duties as assigned

Education and Experience Requirements:

• Excellent communication skills both in-person and phone


• Excellent interpersonal skills


• A pattern of excellence in customer service


• Knowledge of deescalation techniques


• Exceptional attention to detail, and ability to manage multiple activities within a day


• Proficiency in Microsoft Office applications


• Strong data entry skills


• A High School Diploma or equivalent is required.

EDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles


• We believe in seeing through other people's eyes


• We believe that we can make a difference in people's lives


• We believe in meeting people where they are today and helping them to realize a better tomorrow


• We believe in living our professional lives in service to others

EDS (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.