Career Navigator

Goodwill Industries of Middle Tennessee, Inc.; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Career Navigator to guide individuals toward education, training, and employment goals through direct service, counseling, and resource connection.

The role emphasizes intake support, developing career plans, and delivering employability skills training. Responsibilities include creating job leads, maintaining client flow, and accurate documentation.

Qualifications

• Bachelor’s degree or equivalent; 8 years of related experience preferred.
• 4 years of social work, career counseling, workforce development or training.
• Strong written and oral communication, and customer service skills.
• Proficiency with Microsoft Word, Excel and Google Suite.
• Valid driver’s license and ability to travel locally.

Responsibilities

• Conduct intake appointments for individuals seeking employment or training.
• Assist in developing individualized career plans outlining goals and steps.
• Deliver one-on-one or group instruction in employability skills.
• Maintain client flow and accurate documentation of interactions.
• Create weekly job listings and email leads to clients.
• Enter data into databases and generate routine reports.
• Represent the organization professionally in community settings.

Skills

Career counseling

Customer service

Interpersonal skills

Time management

Communication skills

Digital literacy

Microsoft Word

Excel

Google Suite

Education

Bachelor’s degree or equivalent

Career Coach/Navigator Certification

Tools

Microsoft Word

Excel

Google Suite

Job description

Job LocationOpportunity CampusJob Summary:The Career Navigator plays a vital role in advancing our mission of changing lives through education, training, and employment by guiding individuals in overcoming barriers and achieving their career goals.This position will support individuals in achieving career and education goals through direct service, counseling, and resource connection and emphasizes direct client service, intake support, and assisting participants in developing essential job-seeking and employability skills.The Career Navigator will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.Job DescriptionEssential FunctionsConducts intake appointments for individuals seeking employment or training.Supports participants in identifying training or educational needs.Assists in developing individualized career plans outlining goals and steps.Delivers one-on-one or group instruction in employability skills (resume writing, digital literacy, interview techniques, soft skills).Maintains communication with clients and provides accurate documentation of interactions.Creates weekly listings of job openings and emails job leads to clients.Maintains client flow within the center, ensuring quality service delivery.Enters data accurately into databases and generates routine reports.Represents the organization professionally in community settings.Perform other duties as assigned.Minimum QualificationsRequired SkillsEducationBachelor’s degree or equivalent (8 years of experience in social work or training).Equivalent experience may be substituted for education requirements at a rate of two years of relevant experience for each year of required education.ExperienceFour (4) years of social work, career counseling, workforce development or trainingKnowledge and SkillsAwareness of career development concepts.Interacts politely and professionally with Goodwill staff and community professionals.Able to deal with all situations calmly and positively.Able to proficiently use Microsoft Word, Excel, and Google Suite.Ability to commute to community events.Able to learn new processes quickly and possess strong organizational skills.Strong written and oral communication skills, including the ability to be able to communicate effectively with all levels of management and employees.Strong customer service, relationship building, and interpersonal skills.Strong time-management skills and must be able to pay attention to detail.Ability to work independently with minimum supervision.Certifications and LicensesA Valid driver’s license and proof of insurance. Local travel is required for this role.Preferred Education / Experience /Knowledge & Skills / Certifications & LicenseCareer Coach/Navigator CertificationOffice management and/or job placement experience.