Welcome Center Member Concierge (Evenings/Weekends)

Greater Austin YMCA; Austin (TX); On-site; USD 17,000 - 23,000; Full time

Job summary

Greater Austin YMCA seeks a Welcome Center Team Member to greet members, assist guests, and support programs at the front desk. You will help create a friendly, efficient environment and be the first point of contact for questions, tours, and memberships.

Your role supports member retention, daily shift tasks, and upholding the YMCA’s mission and community presence. A positive, service-oriented attitude is essential.

Qualifications

• Minimum age 16 years old.
• Experience in customer service required.
• Bilingual English and Tamil preferred.
• Team player with a positive service attitude.
• Organized with ability to prioritize tasks.
• Clear listening and written/spoken communication.

Responsibilities

• Actively greet and engage each member or guest entering the YMCA.
• Occasionally open or close the facility and handle keys as needed.
• Deliver excellent service to members, guests, and program participants.
• Provide guided tours to prospective members and listen-first before and after tours.
• Follow branch protocols for prospective members and member retention.
• Stay informed about branch activities and schedules to assist members.
• Resolve membership concerns and inform supervisors of issues.
• Reconcile end-of-shift cash from memberships, merch, and programs.
• Promote the YMCA's values, mission, and wellness philosophy.
• Model the Y’s culture in interactions with staff and guests.
• Serve as an ambassador of the Y and its brand.
• Perform other duties as assigned.

Skills

Customer service

Bilingual EN/Tamil

Team player

Organized

Communication

Inclusion & Belonging

Job description

Greater Austin YMCA seeks a Welcome Center Team Member to greet members, assist guests, and support programs at the front desk. You will help create a friendly, efficient environment and be the first point of contact for questions, tours, and memberships.

Your role supports member retention, daily shift tasks, and upholding the YMCA’s mission and community presence. A positive, service-oriented attitude is essential.