Welcome Center Lead - Member Experience & Team Leader

greateraustinyexternal; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

YMCA in Austin seeks a Welcome Center Team Lead to manage front desk operations, support member services, and train new staff. The role requires strong customer service, leadership, and the ability to work weekday mornings, evenings, and weekends with a flexible schedule.

You will supervise shifts, maintain member data accuracy, assist with renewals, and promote programs. Drive a positive, inclusive culture and serve as an ambassador for the YMCA brand.

Qualifications

• Minimum age 18 or older with a high school degree or equivalent.
• Customer service or sales experience preferred.
• Bilingual skills, Spanish a plus.
• Flexible schedule including weekends.

Responsibilities

• Open and close operations.
• Lead a member-focused culture and supervise shifts.
• Maintain membership data integrity and assist renewals.
• Provide tours and assist with program registrations.

Skills

Team Player

Communicates Effectively

Fosters Belonging

Customer Focused

Drive Results

Manage Ambiguity

Education

High school diploma or equivalent

Job description

YMCA in Austin seeks a Welcome Center Team Lead to manage front desk operations, support member services, and train new staff. The role requires strong customer service, leadership, and the ability to work weekday mornings, evenings, and weekends with a flexible schedule.

You will supervise shifts, maintain member data accuracy, assist with renewals, and promote programs. Drive a positive, inclusive culture and serve as an ambassador for the YMCA brand.