Welcome Center Lead - Flexible Schedule & Member Focus

Greater Austin YMCA; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Greater Austin YMCA is seeking a Welcome Center Team Lead to serve as the primary point of contact for members and staff, ensuring a welcoming, accurate front desk experience. You will oversee opening/closing, supervise shifts, and help drive member engagement through tours and renewals.

The role requires a high school diploma, customer service experience, and a flexible schedule including weekends. Strong communication and teamwork are essential to foster belonging and deliver results.

Qualifications

• Minimum 18 years of age with a high school degree or equivalent.
• Customer service or sales experience.
• Bilingual skills, particularly in Spanish, are a plus.
• Able to work a flexible schedule, including weekends.
• Team Player: Work collaboratively with others and support a positive team environment.
• Communicates Effectively: Clear verbal and written communication, adaptable to audiences.
• Fosters Belonging: Ensure everyone feels welcomed, respected, and included.
• Customer Focused: Anticipates needs and delivers quality service.
• Drive Results: Consistently achieve outcomes in challenging scenarios.
• Manage Ambiguity: Works well when directions are unclear.

Responsibilities

• Open and close operations.
• Lead a member-focused culture and model relationship-building.
• Act as shift supervisor.
• Maintain data integrity of the membership database.
• Verify membership status and assist renewals/changes.
• Provide tours of the facility to prospective members.
• Monitor supplies, equipment, and facilities.
• Reconcile end-of-shift money from memberships, merch, registrations.
• Maintain accuracy with front desk procedures and serve as a role model.
• Foster a respectful, accountable team environment and clear communication.
• Lead the Y's mission, vision, and values with participants and guests.
• Become an ambassador of the Y’s work and culture.
• Assist in training new welcome center staff.
• Support logistics for staff meetings and training.
• Completes all other duties as assigned.

Skills

Customer service

Bilingual (Spanish)

Team player

Effective communication

Belonging/inclusive service

Drive results

Manage ambiguity

Flexible schedule

Education

High school diploma

Job description

Greater Austin YMCA is seeking a Welcome Center Team Lead to serve as the primary point of contact for members and staff, ensuring a welcoming, accurate front desk experience. You will oversee opening/closing, supervise shifts, and help drive member engagement through tours and renewals.

The role requires a high school diploma, customer service experience, and a flexible schedule including weekends. Strong communication and teamwork are essential to foster belonging and deliver results.