Welcome Center Experience Ambassador

greateraustinyexternal; Austin (TX); On-site; USD 30,000 - 38,000; Part time

Job summary

YMCA Welcome Center is seeking a friendly, customer-focused Team Member to greet members and guests, assist with programs, and support the daily operations of the facility. You will help ensure a welcoming environment, assist with tours, and handle inquiries both in person and by phone.

Minimum age 16 and previous customer service experience preferred; bilingual Spanish is a plus. You will work as part of a collaborative team, upholding the YMCA values and mission while contributing to member

Qualifications

• Minimum of 16 years old.
• Experience in customer service.
• Bilingual skills, particularly in Spanish, are a plus.

Responsibilities

• Actively engage and greet each member/guest who comes into the YMCA.
• Occasionally open or close the facility and have key-holding duties.
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Provide Cause-driven tours to potential new members and use Listen to First skills before and during the tour.
• Follow and lead branch protocols for prospective members.
• Keep informed of all branch activities & schedules in order to provide exceptional member service.
• Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
• Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
• Lead by example the Y's mission, vision, and values with program participants, members, staff and guests.
• Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
• Perform additional duties as assigned.

Skills

Customer service

Team player

Spanish (bonus)

Communicates effectively

Belonging advocate

Growth mindset

Self-development

Customer focused

Job description

YMCA Welcome Center is seeking a friendly, customer-focused Team Member to greet members and guests, assist with programs, and support the daily operations of the facility. You will help ensure a welcoming environment, assist with tours, and handle inquiries both in person and by phone.

Minimum age 16 and previous customer service experience preferred; bilingual Spanish is a plus. You will work as part of a collaborative team, upholding the YMCA values and mission while contributing to member