Member Services Concierge — Connect Members & Programs

Ymca Of The North Shore; Marblehead (MA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Free YMCA membership and program/merch

Paid training and professional develop

Career advancement across seven YMCA"

Retirement fund with a company"}],

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Job summary

Marblehead YMCA is seeking a part-time Member Services Team Member to assist at the Welcome Center. You will greet members and guests, provide tours, promote memberships, and connect people with YMCA programs.

The role emphasizes strong customer service, relationship-building, and the ability to work evenings and weekends in a fast-paced environment. A friendly, mission-driven attitude is essential.

Qualifications

• Excellent interpersonal and problem-solving skills.
• Previous customer service, sales, or related experience.
• Must be at least 18 years of age.
• Availability for weekend and closing shifts.
• Basic knowledge of computers.

Responsibilities

• Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.
• Interview prospective members and give tours of the facility, while promoting YMCA memberships.
• Build strong relationships with members and help them connect to the YMCA’s diverse programs and services.
• Handle membership concerns professionally and inform the supervisor of any unresolved issues.
• Apply YMCA policies and procedures related to member services.
• Monitor locker rooms when required and respond to emergencies as necessary.

Skills

Customer service

Communication

Problem-solving

Sales

Basic computer skills

Tools

Basic computer skills

Job description

Marblehead YMCA is seeking a part-time Member Services Team Member to assist at the Welcome Center. You will greet members and guests, provide tours, promote memberships, and connect people with YMCA programs.

The role emphasizes strong customer service, relationship-building, and the ability to work evenings and weekends in a fast-paced environment. A friendly, mission-driven attitude is essential.