Member Experience Ambassador – Flexible Shifts

greateraustinyexternal; Austin (TX); On-site; USD 2,066,000 - 2,480,000; Part time

Job summary

The YMCA in Austin, TX is seeking Welcome Center Team Members to greet members and visitors, answer questions, and provide exceptional service in person and on the phone.

Applicants should be at least 16 years old, have customer service experience, and be bilingual in English and Tamil. This on-site role requires midday, evening, and weekend shifts, aligning with the YMCA's mission and community-centered culture.

Qualifications

• Minimum age 16 years.
• Experience in customer service is preferred.
• Bilingual English and Tamil is preferred.
• Team player with a positive, service-oriented attitude.

Responsibilities

• Greet members and guests entering the YMCA.
• Answer questions and provide information over the phone and in person.
• Resolve member concerns and escalate issues as needed.
• Support membership sales and program registrations during shifts.
• Maintain branch protocols and contribute to a welcoming atmosphere.

Skills

Customer service

Bilingual English/Tamil

Team player

Strong communication

Job description

The YMCA in Austin, TX is seeking Welcome Center Team Members to greet members and visitors, answer questions, and provide exceptional service in person and on the phone.

Applicants should be at least 16 years old, have customer service experience, and be bilingual in English and Tamil. This on-site role requires midday, evening, and weekend shifts, aligning with the YMCA's mission and community-centered culture.