Member Experience Ambassador

Austin YMCA; Austin, Northern (TX, KY); Hybrid; USD 21,000 - 22,000; Part time

Benefits offered by this job

Free household YMCA membership

Retirement planning options

Learning and development workshops

Exclusive cell phone plan discounts

Discounts on programs and services

Job summary

The Greater Austin YMCA welcomes Welcome Center Team Members to greet members and visitors, answer questions, and ensure a positive experience at the front desk. As the first smile guests see, you drive member satisfaction and contribute to a friendly, inclusive atmosphere.

We’re seeking team players who can work midday, evenings, and weekends. Bilingual English and Tamil candidates are preferred and training aligns with the Y’s mission of wellness and community impact.

Qualifications

• Minimum age 16 years.
• Experience in customer service.
• Bilingual (English and Tamil) preferred.
• Team player with a positive, service-oriented attitude.
• Organized and able to prioritize multiple tasks.
• Good listening, speaking and writing skills.
• Fosters inclusion and belonging.

Responsibilities

• Actively engage and greet each member/guest entering the YMCA.
• Occasionally open or close the facility and perform key-holding duties.
• Provide excellent service to members, guests and program participants in person and on the phone.
• Contribute to member retention by delivering quality service.
• Provide tours to potential new members using Listen to First during tours.
• Follow branch protocols for prospective members.
• Stay informed of branch activities and schedules to offer exceptional service.
• Handle and resolve membership concerns and report unresolved issues to supervisor.
• Reconcile end-of-shift money from membership, merchandise, mini-camps and registrations.
• Promote the YMCA's mission, wellness philosophy and community role.
• Lead by example in line with Y's mission and values with participants, members and staff.
• Be an ambassador of the Y and its culture.
• Complete other duties as assigned.

Skills

Customer service

Team player

Bilingual English Tamil

Job description

The Greater Austin YMCA welcomes Welcome Center Team Members to greet members and visitors, answer questions, and ensure a positive experience at the front desk. As the first smile guests see, you drive member satisfaction and contribute to a friendly, inclusive atmosphere.

We’re seeking team players who can work midday, evenings, and weekends. Bilingual English and Tamil candidates are preferred and training aligns with the Y’s mission of wellness and community impact.