Member Experience Ambassador

Southern District YMCA; Exeter, Northern (NH, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Southern District YMCA in Exeter, NH seeks an energetic Welcome Center team member to greet members and serve as the primary contact for information inquiries. This role emphasizes excellent customer service, relationship building, and a welcoming environment for diverse participants.

Responsibilities include handling membership concerns, assisting with programs, answering questions by phone or in person, and adhering to YMCA policies.

Qualifications

• Minimum 1 year of customer service experience.
• Superior interpersonal and communications skills required.
• Ability to communicate effectively with diverse groups of people.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide excellent customer service to members, guests, and program participants in person and by phone.
• Build relationships with members and help connect them with YMCA programs and other members.
• Resolve membership concerns and inform supervisor of unresolved issues.
• Follow YMCA policies for member services and safety procedures.
• May monitor locker rooms and respond to emergencies as needed.

Skills

Customer service

Interpersonal communication

Problem solving

Diversity awareness

Basic computer skills

Sales experience

Job description

Southern District YMCA in Exeter, NH seeks an energetic Welcome Center team member to greet members and serve as the primary contact for information inquiries. This role emphasizes excellent customer service, relationship building, and a welcoming environment for diverse participants.

Responsibilities include handling membership concerns, assisting with programs, answering questions by phone or in person, and adhering to YMCA policies.