Welcome Center Coordinator – Student Services Admin

John A. Logan College; Carterville (IL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

State Universities Retirement System (

Health, vision, and dental insurance

Life insurance

Paid time off

Paid holidays

Tuition waiver after 6 months

Job summary

John A. Logan College is seeking an Administrative/Welcome Center Associate to provide exceptional customer service at the Welcome Center, directing visitors, students, and callers to the right offices.

You will manage communications, supervise student workers, and oversee budget information for Admissions and Records. The role requires at least a high school diploma (associate degree preferred) and 2+ years of clerical experience, with strong Microsoft 365 and SIS proficiency.

Qualifications

• Education: High school diploma or equivalent; associate degree preferred.
• Experience: Minimum of two years of progressively responsible administrative or clerical experience, preferably in educational records or a registrar environment.
• Technology: Proficiency with Microsoft 365, student information systems, electronic transcript exchange platforms, and document imaging systems.

Responsibilities

• Welcome Center Service & Support: answer calls and route to appropriate department; assist visitors with directions.
• Information & Written Communication: provide clear, accurate information about services; maintain professional written communications.
• Chatbot Monitoring & Response: categorize and route inquiries.
• Budget & Purchasing Support: process P-card transactions, check requisitions, purchase orders, and related docs; handle travel vouchers.
• Process & Workflow Management: schedule student workers, approve timecards in ADP, train staff on systems and service protocols.

Skills

Customer service

Written communication

Time management

Organization

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft 365

Student information systems

Transcript exchange platforms

Document imaging systems

Job description

John A. Logan College is seeking an Administrative/Welcome Center Associate to provide exceptional customer service at the Welcome Center, directing visitors, students, and callers to the right offices.

You will manage communications, supervise student workers, and oversee budget information for Admissions and Records. The role requires at least a high school diploma (associate degree preferred) and 2+ years of clerical experience, with strong Microsoft 365 and SIS proficiency.