Associate, Welcome Center/Student Experience

St. Louis Community College; Bridgeton (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

St. Louis Community College in Bridgeton, MO, seeks an Associate for the Welcome Center/Student Experience. You will be the first point of contact for students, families, and visitors across in person, phone, email, and chat channels, guiding them to the right campus resources.

You will collaborate with Admissions, Enrollment Services, and Advising to ensure smooth handoffs and timely responses, using CRM, chatbot tools, and knowledge bases to support student success.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service in a high-contact, public-facing role.
• Ability to manage multiple tasks in a fast-paced environment while maintaining exceptional customer service.
• Strong communication and interpersonal skills.
• Associate’s Degree or higher preferred.
• Experience volunteering in student leadership in a college/university setting preferred.
• Familiarity with Banner, CRM tools, and chat/text platforms preferred.
• Bilingual/multilingual skills preferred.

Responsibilities

• Serve as a friendly and informed first point of contact for students, families, and visitors.
• Assist with general questions about admissions, registration, financial aid, testing, advising, and campus resources; refer to subject matter experts as needed.
• Use phone, email, live chat, texting platforms, and AI tools to respond to inquiries and route them appropriately.
• Maintain a warm, inclusive environment that affirms belonging for all students.
• Utilize CRM, chatbot, queue management systems, and knowledge bases to deliver timely, accurate service.
• Track and document student interactions and concerns for follow-up.
• Monitor trends and share feedback with campus leadership to enhance the student experience.
• Collaborate with peers and supervisor to ensure exceptional Welcome Desk services.
• Work with Student Affairs departments to ensure seamless handoffs and referrals.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Fast-paced environment

Bilingual/multilingual

Education

High School Diploma or equivalent

Associate’s Degree or higher preferred

Tools

CRM

Chat platforms

Banner (SIS)

Job description

The Associate, Welcome Center/Student Experience is the first and most frequent point of contact for students, families, and visitors at St. Louis Community College. This highly visible, student-facing position creates a welcoming, supportive, and efficient environment within the Enrollment Center. As the front line of student services, the Associate responds to inquiries across multiple channels—including in person, phone, email, and chat—and connects students to appropriate departments and resources.

This role is critical in shaping students’ first impressions and ongoing experiences with STLCC.

• Serve as a friendly and informed first point of contact for students, families, and visitors.
• Assist with general questions about campus operations, admissions, registration, financial aid, testing, advising, and campus resources. Make referrals to appropriate subject matter experts as needed to support student success.
• Use phone, email, live chat, texting platforms, and AI tools to respond to student inquiries and route them as needed.
• Maintain a warm, inclusive environment that affirms all students’ sense of belonging and support.
• Utilize electronic systems such as CRM, chatbot, queue management systems, and/or knowledge bases to deliver timely, accurate service.
• Track and document student interactions and concerns for follow-up and continuous improvement.
• Monitor trends and share feedback with campus and district leadership to enhance the student experience.
• Collaborate with peers and supervisor to ensure the services and functions provided through the Enrollment Center Welcome Desk are exceptional.
• Work closely with Student Affairs departments such as Advising, Enrollment Services, and Testing to ensure seamless and responsive handoffs and referrals.

• High School Diploma or equivalent.
• Experience in customer service in a high-contact, public-facing role.
• Demonstrated ability to manage multiple tasks in a fast-paced environment while maintaining exceptional customer service.
• Strong communication and interpersonal skills.
• Associate’s Degree or higher is preferred.
• Experience working or serving in a voluntary student leadership role assisting students in a college or university setting is preferred.
• Familiarity with student information systems (e.g., Banner), CRM tools, and chat/text platforms is preferred.
• Bilingual/multilingual skills are preferred.