Welcome Center Admin Specialist — Student Services

Automatic Data Processing, Inc.; Carterville (IL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

State Universities Retirement System (

Health, vision and dental Insurance

Life insurance

Paid time off

Paid holidays

Tuition waiver after 6 months

Job summary

John A. Logan College seeks an organized Welcome Center Assistant to deliver high-quality customer service to students, visitors, and staff. You will manage inquiries, route calls, and support campus operations using the College Information System and scheduling tools.

The role includes supervising student workers, processing purchasing documents, and ensuring timely timekeeping and records retention. FERPA compliance is essential.

Qualifications

• Education: high school diploma or equivalent; associate degree preferred.
• Experience: at least two years in administrative/clerical roles.
• Technology: proficiency with Microsoft 365 and student information systems.
• Communication: ability to maintain confidentiality and meet deadlines.

Responsibilities

• Answer calls and route to the appropriate department using the College Information System.
• Assist visitors and provide campus directions via the scheduling system.
• Provide students with accurate information about services and directory details.
• Monitor chatbot inquiries, categorize, and route questions.
• Process purchasing documents: P-card transactions, requisitions, and travel vouchers.

Skills

Customer service

Microsoft 365

Student information systems

Scheduling management

Document imaging systems

FERPA privacy

Education

High school diploma or equivalent

Associate degree in office administration or related field

Tools

College Information System

Purchasing & travel documentation systems

ADP system

Job description

John A. Logan College seeks an organized Welcome Center Assistant to deliver high-quality customer service to students, visitors, and staff. You will manage inquiries, route calls, and support campus operations using the College Information System and scheduling tools.

The role includes supervising student workers, processing purchasing documents, and ensuring timely timekeeping and records retention. FERPA compliance is essential.