Administrative Assistant (Student Success) # 2714

Trident Technical College; Charleston (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

Trident Technical College is seeking an Administrative Assistant to provide front-line support for the Student Success Center in Charleston. You will assist with onboarding, orientation programs, referrals to Success Coaches, and daily operations to enhance student success.

The role requires strong communication, Microsoft Office proficiency, and the ability to manage multiple tasks in a fast-paced environment. Training and supervision of student workers may be involved.

Qualifications

• High school diploma or equivalent; bachelor's degree may substitute for related experience.
• Preferred: bachelor's degree with related experience or an associate degree with three years.
• Strong communication and customer service orientation.

Responsibilities

• Serve as the first point of contact for students entering the Student Success Center.
• Assist incoming, returning, and continuing students with onboarding processes and referrals to support services.
• Coordinate Navigate and Orientation sessions in person, group, and virtual settings.
• Assist students with the Navigate platform and college systems, including account access and registration support.
• Maintain student records, process documentation, and perform data entry in accordance with procedures.
• Provide administrative support for Student Success Center operations, including reports and forms.

Skills

Communication skills

Computer skills

Customer service

Multitasking

Education

High School Diploma

Bachelor's degree

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Ellucian SIS

Job description

Job Responsibilities

The Administrative Assistant provides front-line support for the Student Success Center by helping students with onboarding, orientation programs, student success resources, and administrative services. This position serves as a primary point of contact for students, provides information and referrals, supports student success initiatives, and assists with the Student Success Center's daily operations.

Key Responsibilities

Serve as the first point of contact for students entering the Student Success Center, providing information, answering questions, and directing students to appropriate campus resources and services. Assist incoming, returning, and continuing students with onboarding processes and referrals to Success Coaches, faculty advisors, and other support services. Coordinate and facilitate Navigate and Orientation sessions in individual, group, and virtual settings to support student success and engagement. Assist students with the Navigate platform and other college systems, including account access, password resets, registration support, and completion of required tasks. Maintain student records, process documentation, and perform data entry and recordkeeping activities in accordance with college procedures. Provide administrative support for Student Success Center operations, including preparation of reports, correspondence, forms, and other departmental documentation. Communicate effectively with students, faculty, staff, and community members to provide exceptional customer service and support. Assist with training and supporting temporary employees and student workers as needed. Support departmental initiatives, special projects, and other duties as assigned in furtherance of student success and college goals.

Minimum and Additional Requirements

This position requires a high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.
The preferred candidate will have a bachelor's degree and one (1) year of related work experience; or an associate degree and three (3) years of related work experience; or a high school diploma and five (5) years’ experience. An associate degree or higher is strongly preferred.

Preferred Qualifications

• Experience with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience working in a higher education environment and disseminating student information.
• Familiarity with Ellucian or other student information systems.
• Knowledge of the principles, policies, and practices of office management.
• Demonstrated commitment to providing excellent customer service.
• Strong communication and computer skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to assist with training part-time and temporary employees.
• Willingness to work flexible hours.