Weight & Research Manager — Pricing & Compliance

CrossCountry Freight Solutions; Houston (TX); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401k with match

Paid time off

EAP

Job summary

CrossCountry Freight Solutions is seeking a Weight & Research Manager to lead the weighing and research across the organization, ensuring accurate freight classification and weight representation on all shipments.

In this exempt role, you will manage a team, partner with Sales, Operations and Compliance, and serve as the NMFC expert, driving audit accuracy and continuous improvement while protecting revenue.

Qualifications

• 3+ years of experience in logistics, transportation, operations, or supply chain.
• 2+ years of management experience preferred.
• Ability to lead, coach, and develop a team.
• Ability to effectively explain and document classification corrections.
• Knowledge of NMFC provisions.
• Weight and Research/Inspection experience.

Responsibilities

• Lead, coach, and develop the W&R team, fostering accountability and collaboration.
• Lead data-driven process improvements and research industry regulations and best practices.
• Monitor and analyze product, shipment, or weights for accuracy and regulatory compliance.
• Review inspection reports to identify issues and conduct cost-benefit analyses.
• Ensure revenue on every shipment via accurate invoicing through inspection and NMFC review.
• Research NMFC classifications and applicable descriptions and class.
• Review customer disputes to determine correct classification and issue corrections.
• Monitor KPIs, prepare reports, and present findings to leadership.
• Oversee use of weighing and dimensioning equipment and procedures.
• Coordinate with Facilities and IT to ensure equipment functionality and compliance.
• Collaborate with regional and service center teams on weight and research process compliance.
• Ensure compliance with company and government regulations, maintaining strong reputation.

Skills

Team leadership

Analytical skills

Communication skills

NMFC knowledge

Weighing and dimensioning equipment

Tools

Weighing equipment

Dimensioning equipment

Job description

CrossCountry Freight Solutions is seeking a Weight & Research Manager to lead the weighing and research across the organization, ensuring accurate freight classification and weight representation on all shipments.

In this exempt role, you will manage a team, partner with Sales, Operations and Compliance, and serve as the NMFC expert, driving audit accuracy and continuous improvement while protecting revenue.